https://docs.opendium.com/w/index.php?action=history&feed=atom&title=GoToAssist 2026-05-13T18:59:23Z Revision history for this page on the wiki MediaWiki 1.38.4 https://docs.opendium.com/w/index.php?title=GoToAssist&diff=490&oldid=prev 2023-05-26T14:07:01Z

<p>Tidy up</p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en-GB"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 15:07, 26 May 2023</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Status ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Status ==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">GoTo Assist </del>Remote access and screen Share(<del style="font-weight: bold; text-decoration: none;">logmeinrescue</del>): Fully working.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">GoToAssist </ins>Remote access and screen Share (<ins style="font-weight: bold; text-decoration: none;">LogMeIn Rescue</ins>): Fully working.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Goto Webinar: Fully Working.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Goto Webinar: Fully Working.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>GoTo Meeting: Fully working with additional configuration.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>GoTo Meeting: Fully working with additional configuration.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Configuration ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Configuration ==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* <del style="font-weight: bold; text-decoration: none;">Enable </del>STUN on Egress <del style="font-weight: bold; text-decoration: none;">to Everywhere, but </del>this <del style="font-weight: bold; text-decoration: none;">should be done on a subgroup of </del>users/IPs <del style="font-weight: bold; text-decoration: none;">not </del>the whole <del style="font-weight: bold; text-decoration: none;">site</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* <ins style="font-weight: bold; text-decoration: none;">Allow the ''</ins>STUN<ins style="font-weight: bold; text-decoration: none;">'' bundle firewall bundle </ins>on <ins style="font-weight: bold; text-decoration: none;">the [[Firewall: </ins>Egress<ins style="font-weight: bold; text-decoration: none;">|Egress]] page.  We recommend only doing </ins>this <ins style="font-weight: bold; text-decoration: none;">for the groups containing the relevant </ins>users / <ins style="font-weight: bold; text-decoration: none;">device </ins>IPs <ins style="font-weight: bold; text-decoration: none;">rather than </ins>the whole <ins style="font-weight: bold; text-decoration: none;">network</ins>.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* Ensure that the Disable HTTPS Decryption Override is enabled<del style="font-weight: bold; text-decoration: none;">(required for all GoTo products listed above)</del>. Note: we recommend that this override is always enabled (this is the default).</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* Ensure that the <ins style="font-weight: bold; text-decoration: none;">''</ins>Disable HTTPS Decryption<ins style="font-weight: bold; text-decoration: none;">'' [[Web: Overrides|</ins>Override<ins style="font-weight: bold; text-decoration: none;">]] </ins>is enabled. <ins style="font-weight: bold; text-decoration: none;"> </ins>Note: we recommend that this override is always enabled (this is the default).</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Detail ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Detail ==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Goto Meeting uses STUN on a peer to peer basis and so to get this working you need to allow STUN out to everywhere<del style="font-weight: bold; text-decoration: none;">, this </del>is more appropriate for specific subgroups as this protocol can be abused by VPN software.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Goto Meeting uses STUN on a peer to peer basis and so to get this working you need to allow STUN out to everywhere<ins style="font-weight: bold; text-decoration: none;">.  This </ins>is more appropriate for specific subgroups <ins style="font-weight: bold; text-decoration: none;">rather than the whole network, </ins>as this protocol can be abused by VPN software.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Vendor Contact Log==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Vendor Contact Log==</div></td></tr> <!-- diff cache key opendium_wiki:diff::1.12:old-489:rev-490 --> </table>

Steve https://docs.opendium.com/w/index.php?title=GoToAssist&diff=489&oldid=prev 2023-05-26T13:59:19Z

<p>Created page with &quot;== Status == GoTo Assist Remote access and screen Share(logmeinrescue): Fully working. Goto Webinar: Fully Working. GoTo Meeting: Fully working with additional configuration. == Configuration == * Enable STUN on Egress to Everywhere, but this should be done on a subgroup of users/IPs not the whole site. * Ensure that the Disable HTTPS Decryption Override is enabled(required for all GoTo products listed above). Note: we recommend that this override is always enabled (thi...&quot;</p> <p><b>New page</b></p><div>== Status ==<br /> GoTo Assist Remote access and screen Share(logmeinrescue): Fully working.<br /> Goto Webinar: Fully Working.<br /> GoTo Meeting: Fully working with additional configuration.<br /> <br /> == Configuration ==<br /> * Enable STUN on Egress to Everywhere, but this should be done on a subgroup of users/IPs not the whole site.<br /> * Ensure that the Disable HTTPS Decryption Override is enabled(required for all GoTo products listed above). Note: we recommend that this override is always enabled (this is the default).<br /> == Detail ==<br /> Goto Meeting uses STUN on a peer to peer basis and so to get this working you need to allow STUN out to everywhere, this is more appropriate for specific subgroups as this protocol can be abused by VPN software.<br /> <br /> ==Vendor Contact Log==<br /> * 2023-04-18 Testing Carried out with GoTo customer support, all products tested and findings as above.<br /> <br /> [[Category:Third Party Software Compatibility]]</div>

Chris