GoToAssist: Difference between revisions
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(Created page with "== Status == GoTo Assist Remote access and screen Share(logmeinrescue): Fully working. Goto Webinar: Fully Working. GoTo Meeting: Fully working with additional configuration. == Configuration == * Enable STUN on Egress to Everywhere, but this should be done on a subgroup of users/IPs not the whole site. * Ensure that the Disable HTTPS Decryption Override is enabled(required for all GoTo products listed above). Note: we recommend that this override is always enabled (thi...") |
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== Status == | == Status == | ||
GoToAssist Remote access and screen Share (LogMeIn Rescue): Fully working. | |||
Goto Webinar: Fully Working. | Goto Webinar: Fully Working. | ||
GoTo Meeting: Fully working with additional configuration. | GoTo Meeting: Fully working with additional configuration. | ||
== Configuration == | == Configuration == | ||
* | * Allow the ''STUN'' bundle firewall bundle on the [[Firewall: Egress|Egress]] page. We recommend only doing this for the groups containing the relevant users / device IPs rather than the whole network. | ||
* Ensure that the Disable HTTPS Decryption Override is enabled | * Ensure that the ''Disable HTTPS Decryption'' [[Web: Overrides|Override]] is enabled. Note: we recommend that this override is always enabled (this is the default). | ||
== Detail == | == Detail == | ||
Goto Meeting uses STUN on a peer to peer basis and so to get this working you need to allow STUN out to everywhere | Goto Meeting uses STUN on a peer to peer basis and so to get this working you need to allow STUN out to everywhere. This is more appropriate for specific subgroups rather than the whole network, as this protocol can be abused by VPN software. | ||
==Vendor Contact Log== | ==Vendor Contact Log== | ||
Latest revision as of 14:07, 26 May 2023
Status
GoToAssist Remote access and screen Share (LogMeIn Rescue): Fully working.
Goto Webinar: Fully Working.
GoTo Meeting: Fully working with additional configuration.
Configuration
- Allow the STUN bundle firewall bundle on the Egress page. We recommend only doing this for the groups containing the relevant users / device IPs rather than the whole network.
- Ensure that the Disable HTTPS Decryption Override is enabled. Note: we recommend that this override is always enabled (this is the default).
Detail
Goto Meeting uses STUN on a peer to peer basis and so to get this working you need to allow STUN out to everywhere. This is more appropriate for specific subgroups rather than the whole network, as this protocol can be abused by VPN software.
Vendor Contact Log
- 2023-04-18 Testing Carried out with GoTo customer support, all products tested and findings as above.