GoToAssist

Status

GoToAssist Remote access and screen Share (LogMeIn Rescue): Fully working.

Goto Webinar: Fully Working.

GoTo Meeting: Fully working with additional configuration.

Configuration

• Allow the STUN bundle firewall bundle on the Egress page. We recommend only doing this for the groups containing the relevant users / device IPs rather than the whole network.
• Ensure that the Disable HTTPS Decryption Override is enabled. Note: we recommend that this override is always enabled (this is the default).

Detail

Goto Meeting uses STUN on a peer to peer basis and so to get this working you need to allow STUN out to everywhere. This is more appropriate for specific subgroups rather than the whole network, as this protocol can be abused by VPN software.

Vendor Contact Log

• 2023-04-18 Testing Carried out with GoTo customer support, all products tested and findings as above.